What is your refund policy?
You can request a refund up to a month after the campaign ends. You will be refunded 90% of the amount paid as 10% would have already been paid out in Backerkit and bank fees. After a month, we give refunds on a case-by-case basis.
Last updated: August 30, 2024 08:23
When will shipping be charged?
We will charge shipping in the post-project survey after we are close to fulfilling. This allows us to get the most accurate weight of your order and the most current shipping costs. Your specific shipping fee will be based on the final weight of your order and your location.
Last updated: August 30, 2024 08:24
Where's the press kit?
https://drive.google.com/drive/folders/1JD12AVbbdyNH9AIsFXJE-gAmGJWIjzBr
Last updated: August 30, 2024 08:32
I've moved. Can I change my address?
Sure, either do this through your pledge manager in Backerkit or email us at [email protected] and we’ll update it for you.
Last updated: August 30, 2024 08:33
When will this game be delivered?
The PDF of the game will be sent over as soon as it is done. We are estimating it will be done January 2025. The physical game will be delivered around March 2025.
Last updated: August 30, 2024 08:36
Current Estimated Shipping Date: March 2025
Last Updated At: 10/08/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.